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About Us 

London Cycle Hire, or Santander Cycles, is the largest cycle hire scheme in the UK and regularly records over 1 million hires a month. The Scheme is available 24/7, 365 days a year. We operate more than 12,300 bikes, 500 eBikes (additional 1400 in 2024) and over 800 bike docking stations across London. We help Londoners get around quickly and easily in the most environmentally friendly way possible. The scheme recently expanded to Southwest London so now you can saddle up anywhere from Shepherds Bush to Canary Wharf and Wandsworth Town to Camden Town.

We are a data focused business, and as the Data Analyst you will be responsible for providing management reporting based upon the operational and scheme usage, with a focus on asset and inventory management that will be used to inform data led decision making for both internal and external stakeholders.

This role will see you lead in developing requested reports and dashboards (Power BI) in response to business requirements such as productivities for operatonal functions and management of bicycle spare parts, producing regular operational reports and contractual performance indicators for both our customers and internal stakeholders and create forecasting models drawing on scheme knowledge and through combining multiple datasets to create and provide regular reviews to validate and feedback to improve accuracy.

You will also deliver agreed regular Business Information that drives the organisation’s strategy and decision making to ensure development and delivery of the business plan, maintain and continue to develop efficient ways of developing reports and achieve improvements in efficiencies, support the Managers in working with customers (TfL and TfWM), particularly in the development of the regular reporting against agreed targets, support with front-line configuration of Asset Management Systems to aid the operation, lead on providing ad-hoc analysis using data from the Data Warehouse to support operational activities and perform quality control checks on all reports.


About You

First and foremost, you will be an experienced Data Analyst with strong knowledge of SQL and writing queries to extract data from relational databases and proven experience in challenging the status quo and suggesting new ways to improve performance and current working practices.

It is essential that you are advanced in the use of Excel, have experience of creating automated Power BI dashboards and reports and of using customer information management and Business Intelligence products in a business environment.

You should have strong analytical and interpretative skills, as well as strong planning, organisational, problem solving and investigation skills and be a good communicator at all levels.

If you feel you meet the above criteria, then please apply today!


Why Serco

Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s live

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.


What we offer

  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment, online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
  • Interesting, varied, and enjoyable work
  • A company that recognises your contribution


About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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