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Heathrow is a city within a city, through which millions of passengers travel every year. In Operational Planning, our goal is to give passengers the best airport service in the world, in an environment where change is constant.  

Join us and you’ll become part of an exciting and fast-paced team that keeps the airport running smoothly. Whether it’s using data and strategy to predict and plan for events, responding to unexpected disruptions, or working closely with Airport Operations Control and airlines to optimise flight schedules and reduce delays, you’ll make a real difference to the experience of countless passengers.  

Together, we’re responsible for creating the right planning proposition, from defining roles to building rosters, and delivering an effective plan every day. It’s about understanding our capacity and making best use of it. And about evaluating our performance every day, so we can continuously improve. Every day will test your skills and give you the opportunity to make your mark at one of the busiest airports in the world Join us and discover a one-of-a-kind career. 


The Data Analyst – Resource delivers analytical solutions into the wider business and an analytics service (i.e. data mining, benchmarking, data storytelling) for Colleague Resource Planning.  It is expected that the Data Analyst works according to agile principles and keeps focus on business outcomes and benefits.

Your role will involve

  • Evaluate rostering efficiencies, enabling continuous improvement through the investigation of future flight schedule changes that shape required changes to roster provision on a seasonal granularity.  This insight will become the seasonal lookahead tool for roster reviews that form the baseline of resourcing models and plans – shaping Learning delivery profiles for all rostered colleagues and capturing results.
  • Combine different datasets with qualitative data to derive meaningful new insights into all colleague activity – annual leave, overtime working, attendance trends and analysis e.g. further pandemic outbreaks and impacts – data that can unlock business benefits around capacity, efficiency, and service.
  • Storytelling of the outputs of the reporting and analytics to help the business appreciate the “so what” and turn insights into action.
  • Develop operational approaches, including dynamic models, dashboards, and trends to monitor and manage the operational resource on the day, and make best use of the resources available.
  • Develop a deep analytical understanding of the end-to-end passenger journey, establishing resource correlations and identifying improvement opportunities

These skills are essential

  • Highly analytical – A proven track record of delivery using formal analytics tools and techniques with an ability to break down complex issues into a logical and structured approach, with any drawn conclusions being supported by data and facts.
  • Comfortable and assured with data – skilled at using visualisation tools such as Microsoft Power BI, with experience of importing, cleaning, and manipulating datasets to create meaningful outputs, through data visualisation and storytelling.
  • Experienced user of Microsoft Office (Excel, PowerPoint, Word)
  • Fosters relationships – enjoys building relationships with stakeholders to understand and meet their needs, whilst working collaboratively to deliver the best business outcomes.
  • Skilled communicator and storyteller – able to structure and present analysis, reports & dashboards in a clear and concise manner that gain trust and buy in from stakeholders, and clearly conveys the required message.

About us

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we’ll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our agile approach offers the opportunity to combine home working with meetings, events and training at the airport. All roles involve some on-site working each week, so you’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality.

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