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University of Manchester

Job Description

Right now is Manchester’s time to shine. We’re currently preparing to launch our first ever major fund-raising and volunteering campaign. And we’re making plans to mark our University’s 200th anniversary in 2024. At Manchester we don’t just focus on what we’re good at. We ask what we’re good for. Through our teaching we are educating a new kind of socially responsible graduate – tomorrow’s thinkers, doers and leaders of a better world. Through our research we are addressing the most pressing global challenges with bold and brilliant solutions. Through innovation we are turning ideas into reality, creating the jobs and industries that will sustain us in the future. And in the heart of the city and beyond, we are breaking down barriers to art, science and learning in order to build stronger, more resilient communities. Manchester people are different. Not only do we share the values of integrity, being bold, being ambitious, and being collaborative, we also share a pioneering spirit and the courage to make a difference. If you have a fearless personality, boundless optimism and a desire to create a healthier, fairer and more sustainable world, we’d love you to get in touch. Exciting? We think so too.

Details of the role

The Data and Insight Analyst is a crucial role, responsible for providing the insight that drives activity in DDAR. The Data and Insight Analyst manages the insight and reporting arm of the Operations team within Development Services, proactively identifying trends in data to ensure the Division is enabled to make data driven decisions and supporting the effective use of information in fundraising, communications, and volunteering.

Salary

£36,024-£44,263 per annum depending on experience

 

Key responsibilities, accountabilities, and duties

  • Develop and analyse the alumni and supporter database and related datasets to provide quality information and insight to assist with and improve all DDAR activities.
  •  Develop statistical models and analytical processes to provide business intelligence critical to supporting and influencing the DDAR’s fundraising and engagement agendas.
  • Undertake data interrogation and analysis to support and maximise the work of the Division.
  • Build and deliver a calendar of insight that will enable DDAR leadership to prioritize resources and make data driven decisions.
  • Work with the Deputy Director – Development Services, Information Manager, and the Systems Analyst to support and assist with the design and development and delivery of DDAR reports, metrics and management information about alumni engagement activity, prospect management and fundraising.
  •  Champion the effective use of data insight to support a data driven approach to DDAR activity

 

Team Management

  •  Effectively lead the Insight and Reporting team and manage all direct reports. Set ambitious team and individual objectives, supporting and inspiring people to achieve them whilst creatinga driven team and championing individual development.
  •  Ensure the team provide high-quality, accurate insight and reporting with an excellent level of customer service to support colleagues.

 

Legislation

  •  Work with all colleagues in DDAR and across the University to ensure compliance with University practices and legal requirements, specifically Data Protection, Privacy and Electronic Communication Regulations and the Freedom of Information Act.

 

Systems

  •  Review business processes in the DDAR office, identifying areas for automation or efficiency improvement and enhancement of data integrity. Where possible, work with groups across the sector to share knowledge and experience and assist in developing new approaches.
  • Ensure that all processes or significant data changes are fully tested, documented, and published to the DDAR Intranet and, where required, provide training to colleagues and users.

 

Other

  • Provide a first-rate service to colleagues in DDAR as a resident analytics expert.
  • Support and cover colleagues during absence or holiday or peak periods of activity.
  • Other such duties as may be required from time-to-time as required by the Development
  • Operations Manager, Head of Development Services, Deputy Director – Development Services & Campaign, or their nominee(s).
  •  Actively contribute to the values culture of the University and the DDAR team within your working practice and relationships.

 

Essential knowledge, skills and experience

  •  Extensive experience in interrogating databases using SQL, queries or equivalent tools or techniques.
  • Knowledge of maths and statistics applicable to data analysis.
  •  Experience of using statistical software to analyze data and produce insight.
  •  Experience of analyzing and presenting data for a broad and varied audience.
  • Strong communication skills, both verbal and written, with the ability to build relationships quickly.
  • Strong data visualisation skills to promote understanding.
  • Experience of managing, motivating, and developing people.
  • Proactive, with proven ability to lead and contribute to projects, working both independently and as part of a team.
  • Critical thinking to understand the meaning behind trends.
  • Self-motivated and highly organised, with the ability to prioritise effectively.
  • Excellent communication and customer service skills with an ability to communicate with individuals of all levels and experience.
  • Practical working knowledge of the Data Protection Act, General Data Protection Regulation,  Privacy and Electronic Communications Regulations, and Freedom of Information Act.
  • Excellent general IT skills and extensive experience with Microsoft Office.

 

Desirable knowledge, skills, and experience

(Please note whilst it would be helpful, we do not expect candidates to meet some or all of the

below. If you meet the essential criteria (above) we would love you to apply.)

  • Relevant professional experience and an openness to further training and educational qualifications as required.
  • Knowledge of Microsoft PowerBI.
  • Experience of working in a large, complex organization.
  •  Experience working within Higher Education fundraising and alumni engagement, or the charity sector.

 

About The University of Manchester

The University of Manchester is the UK’s largest single-site university, and part of the prestigious Russell Group of universities. Our University is highly respected as a centre of teaching excellence and innovative research. Our vision is to be recognised globally for the excellence of our people, research, learning and innovation, and for the benefits we bring to society and the environment. With 25 Nobel Prize winners among our current and former staff and students, we have a history of world firsts and brilliant discoveries, from splitting the atom to giving the world graphene. We’re committed to world-class research, an outstanding learning and student experience, and social responsibility in everything we do. The University of Manchester was the first and most eminent of the civic universities, furthering the frontiers of knowledge through research and teaching, but also contributing to the well-being of its region and society more widely.You can read more about our University’s vision, values and strategic plan here.

To apply for this job please visit www.jobs.manchester.ac.uk.