Creating a diverse, equitable and inclusive culture is integral to fulfilling our purpose. It enables us to truly connect with, and serve, our diverse customers and communities with the products and services they need. 

We remain focused on progressing our diversity, equity and inclusion strategy. In 2022, we broadened our focus by adding socio-economic background to further our work in this area.

Our business needs to reflect the communities we serve, so that we can cater to them to the best of our ability. We want to give everyone who works here, and every customer who comes into contact with us, the chance to succeed and the support to thrive. And until that’s everyone’s lived experience, we’ll work to make it a reality. We are committed to becoming ethnically diverse with a focus on the recruitment, retention and advancement of colleagues from ethnic minority backgrounds. We aim to meet our ambitions to have 14% of colleagues from ethnic minority backgrounds in our CEO-4 and above positions and 3% Black colleagues in our CEO-5 and above positions in the UK by 2025.